Technical Support Representative (Help Desk)

25 hrs/wk (hours of work are flexible between 9am to 5pm,

If you like helping others, solving problems, are willing to learn and have some experience with PC hardware, software or networking, this could be the opportunity you are looking for.

Nexent Innovations is a small dynamic software provider with a global reach. Our Miracle Service^TM and Service Accent^TM business management software help service companies and their technicians become more efficient and profitable. We are currently seeking a motivated individual to join our team. This energetic individual would be responsible for providing front line telephone and e-mail customer support of Miracle Service^TM and Service Accent^TM software to a wide range of international customers in a timely and professional manner.

About the Job:

• Answer and log customer calls and e-mails, identify problems and provide long-term solutions.
• Escalate questions to the appropriate level of support
• Document solutions and update corporate Knowledge Database
• Support/Consult/Coach customers on the appropriate solution to their unique needs regarding software
• Present a positive and professional image to customers
• Provide data conversion services
• Installation and deployment assistance for new applications and upgrades
• Participate in hardware/software testing and implementation
• Other related duties (such as shipping software to new customers)

About You. You bring:

• Exceptional customer service skills (essential)
• Strong communication skills-both verbal and written, interpersonal skills, telephone etiquette and an ability to communicate effectively with non-technical users (essential)
• Ability to multitask (talk, type, listen)
• Basic knowledge of computer operations, networking and databases.
• Good understanding of Microsoft Office (Word, Excel)
• Proven analytical and problem solving skills with problem resolution experience
• Prior call center and/or software experience would be an asset.

Bring your strong aptitude for learning software quickly and we'll provide you with complete training on our software solutions.

Please e-mail your resume to: techjobs@nexent.com.

We regret that we are unable to respond to all applications. Only those individuals who meet skill level requirements will be contacted.