RBC – Mobile Customer Service Representatives

RBC

Position Purpose:
This role is an entry level career opportunity in a highly visible client service oriented position within the branches of RBC Royal Bank. This role will be attractive to individuals who have flexibility to work on short notice in a variety of area branch locations.

Individuals who are successful in this role are extremely client service oriented and want to make a difference within their communities by putting the strength of RBC to work for our clients. Ideal candidates may already be working in a client service role or perhaps entering the workforce. The skills and desire to provide excellent client service are essential.
RBC Royal Bank is Canada’s leading financial services institution. Employees at RBC are always earning the right to be our clients’ first choice.

The successful candidate will be guaranteed a minimum of 25 hours per week provided that they are fully available (Monday to Saturday) and mobile within region outlined below.
Key Accountabilities:
1. Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.
2. Resolve problems at first point of contact where possible and refer to more complex situations to senior officers.
3. Look for sales opportunities with all clients and refer to appropriate internal officers.
4. Adhere to compliance routines in carrying out transactions.

Training Provided:
Six (6) weeks full time hours–Monday to Friday or Tuesday to Saturday, determined by hiring branch

Job Requirements: (Knowledge/ Experience):

Experience:
- Some experience in a client service role
- Industry experience in retail, hospitality, travel, or financial services.
- Some experience working in a sales environment where formal selling thresholds and targets are routine

Skills/Competencies/Attributes:
- Friendly, outgoing personality
- Client service orientation, driven to help clients meet needs or resolve problems
- Team player, driven to ensure that the whole RBC team is successful in meeting client needs
- Relationship building skills
- Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion
- Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
- Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue.

Each role at RBC offers a variety of development opportunities that are critical to an individual’s career growth. In this role, the successful candidate can expect to gain experience in interacting with clients and developing general product/client knowledge.

As a mobile position, this role will be flexible and available to join the RBC team in a variety of work environments. Gain exposure to a variety of RBC clients and branches and earn the opportunity to explore other work arrangements and positions within RBC.

RBC offers a Total Rewards program including competitive salary. Part time employees participate in opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. Training and development is provided to provide employees with access to the latest client service tools.

Please apply online at www.rbc.com/careers and search for this Customer Service Representative and other available opportunities today!