RBC - Mobile Customer Service Representatives

RBC

Position Purpose:
This role is an entry level career opportunity in a highly visible client service oriented position within the branches of RBC Royal Bank. This role will be attractive to individuals who have flexibility to work on short notice in a variety of area branch locations.

Individuals who are successful in this role are extremely client service oriented and want to make a difference within their communities by putting the strength of RBC to work for our clients. Ideal candidates may already be working in a client service role or perhaps entering the workforce. The skills and desire to provide excellent client service are essential.
RBC Royal Bank is Canada’s leading financial services institution. Employees at RBC are always earning the right to be our clients’ first choice.

The successful candidate will be guaranteed a minimum of 25 hours per week provided that they are fully available (Monday to Saturday) and mobile within region outlined below.
Key Accountabilities:
1. Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges.
2. Resolve problems at first point of contact where possible and refer to more complex situations to senior officers.
3. Look for sales opportunities with all clients and refer to appropriate internal officers.
4. Adhere to compliance routines in carrying out transactions.

Training Provided:
Six (6) weeks full time hours–Monday to Friday or Tuesday to Saturday, determined by hiring branch

Job Requirements: (Knowledge/ Experience):

Experience:
- Some experience in a client service role
- Industry experience in retail, hospitality, travel, or financial services.
- Some experience working in a sales environment where formal selling thresholds and targets are routine

Skills/Competencies/Attributes:
- Friendly, outgoing personality
- Client service orientation, driven to help clients meet needs or resolve problems
- Team player, driven to ensure that the whole RBC team is successful in meeting client needs
- Relationship building skills
- Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion
- Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
- Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue.

Each role at RBC offers a variety of development opportunities that are critical to an individual’s career growth. In this role, the successful candidate can expect to gain experience in interacting with clients and developing general product/client knowledge.

As a mobile position, this role will be flexible and available to join the RBC team in a variety of work environments. Gain exposure to a variety of RBC clients and branches and earn the opportunity to explore other work arrangements and positions within RBC.

RBC offers a Total Rewards program including competitive salary. Part time employees participate in opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. Training and development is provided to provide employees with access to the latest client service tools.

Please apply online at www.rbc.com/careers and search for this Customer Service Representative and other available opportunities today!

North Shore Credit Union - P/T Member Services Representative

North Shore Credit Union is currently looking for a permanent part-time Member Services Representative

level 1 for our Edgemont Village branch located in North Vancouver.

The following regular weekly schedule is required:

Tuesday to Saturday - 10:30am to 2:30pm

This position provides high quality service for members by performing a variety of retail member transactions; promotes and sells basic North Shore Credit Union products and services; recognizes opportunities for mutually beneficial product/service offerings and acts upon them; refers members with more complex needs to appropriate personnel as required.

For more information about the role and to apply, please visit www.nscu.com.

Choices Markets - Office Clerk/Receptionist

Looking for a company you can grow with?

Choices Markets is Western Canada’s largest retailer of natural and organic food. We are a proud B.C. company with 8 locations in the Lower Mainland!

Our Kitsilano location is currently looking to fill the following position:
OFFICE CLERK/RECEPTIONIST

If you are looking for a dynamic work environment and the opportunity for career growth and development, apply now!

We Offer:
• Competitive wages
• Health and dental benefits
• Flexible schedules
• Employee discount

Apply now!
• Online at www.choicesmarkets.com
• Email at jobs@choicesmarkets.com
• In store at 2627 W. 16th Avenue

Part-Time Position with LifeSpeak

Calgary, Director of Business Development
Part-Time Position – 2 days per week

Reports to: Michael Held, President and Claudine St-Jean, Senior Director Western Region

Works with: Calgary Speaker Management Director; Calgary Account Management Director

Primary Responsibilities:
Sales / Business Development
• generate sales leads (with existing or new contacts), follow up regularly, etc.
• lead sales meetings (attend with a Program Director)
• prepare city specific sales documents
o marketing material, pitch documents and proposals
• take the lead on all proposal development (with assistance of a Program Director)
• maintain relationships until point of sale
• close sales (manage contract / invoice process)

Responsibilities of All Roles (as required):
• provide the LifeSpeak management team and colleagues with effective updates
• act as LifeSpeak workshop facilitator - attending workshops as the company representative which includes setting up the room, introducing the speaker, collecting feedback forms, and interacting with clients
• assist in identifying potential speakers
• offer input in regards to client management
• provide administrative support including photocopying, assembling company packages, etc.
• assist with city specific events or special corporate projects

Characteristics / Skills:
The ideal candidate is an outgoing, organized and highly responsible individual who is comfortable in professional settings such as sales and planning meetings and has experience with professional communications and sales.

Strong writing skills are required for communication with clients and excellent oral communication skills are also necessary for in-person meetings. The candidate should be comfortable meeting new people and speaking in front of a crowd.

Given that this is a part time position, excellent organizational skills are critical as are a positive, cooperative and flexible attitude. The ability to learn quickly will be an asset.

The candidate must be comfortable with a high degree of responsibility in order to ensure that all communication and execution related to LifeSpeak is delivered according to the highest standards of quality.

The candidate should have previous experience in a professional / corporate environment and ideally will have a good network in the Calgary business community.

In addition, the candidate should be prepared to work in an innovative, entrepreneurial environment and to bring these attributes to their daily work.

Work Environment:
Working with LifeSpeak offers the opportunity to work from a home office while being involved in a dynamic, growing organization. The ideal candidate will have access to home office space, a computer and preferably a good quality colour printer. A cell phone is also necessary.

Working with LifeSpeak both provides and requires a high degree of flexibility. LifeSpeak is highly supportive of work-family commitments.

Time Commitment:
The position is intended to start at two days / week (or the equivalent to 16 hours of work over the course of a week) beginning as soon as possible. Going forward there may be an opportunity to increase the commitment to additional days / week.

Compensation:
The candidate will act as an independent contractor. Expenses including long distance phone calls, mileage/parking or transit will be covered, along with client-related expenses such as printer ink or photocopying. Compensation can be discussed in greater detail following an interview.

Interview Process:
We would like to begin interviewing potential candidates in Calgary immediately.

Apply with resume via email to:

Claudine St-Jean, Senior Director, Western Region
claudinestjean@lifespeak.ca

For more information on LifeSpeak visit www.lifespeak.ca

Fabulous Home-Based Gift Franchise Available in Toronto!

Two Blonds & a Brunette Gift Co. first opened in Toronto in July 2007, and has been wow-ing corporate and individual clients with our sophisticated and stylish gifts & gift baskets ever since!

With the current Toronto owner having joined the Two Blonds & a Brunette Gift Co. corporate head office in April 2008, the city of Toronto territory is now available!

This is a fantastic opportunity for the right person to take advantage of the client base and brand awareness that has been established since July 2007 here in Toronto!

What will you get?
* A turn-key, home-based operation
* Use of the exclusive 2B&B brand
* Protected territory
* Existing client information
* Supplier relationships
* Access to network of dedicated and knowledgeable franchisees
* New franchisee training
* Presence on the corporate webpage AND your own html webpage
* Approximately $5k retail value of inventory to get you started

What should the ideal candidate possess?
* A positive, sales-focused attitude
* Strong interpersonal skills
* Self-motivated
* Strong work ethic
* Desire to have your own business
* Appreciation for the franchise network, structure & support, and the autonomy to make your own decisions!

For more information, please contact: annekozak@twobandb.com

About Two Blonds & a Brunette Gift Co.
Two Blonds & a Brunette Gift Co. first brought sophistication, spunk, and style to the gift-giving world in 2002, elevating the once-tired gift basket into a veritable work of art. Now with locations across North America, we are looking for other dynamic individuals to join our fun & fabulous family. Start small in your home, build a client base, and grow from there.
There’s a reason celebrity agents call on us. Because our mandate is simple: No wrapped sausage or processed cheese please! We want Vargas Pin-up Girl Magnets and Bali Lime Papaya Body Butter, thank you very much!
www.twobandb.com